Seagull S.r.l. has acquired, thanks to the managerial and technical skills demonstrated in the course of its activity as a supplier of services on board the ship, the trust of customers. The Board of Directors, in order to pursue the strategic objective of customer satisfaction as well as to maintain and improve the current position in the market, has decided to apply to the organization a Quality Management System (QMS) compliant with UNI EN ISO 9001:2015.
Seagull S.r.l., aware of the importance of implementing a company management for Quality and of operating in compliance with the UNI EN ISO 9001:2015 standard, therefore undertakes to provide services following processes that allow compliance with the contractual, Law and /or applicable technical standards and the satisfaction of both explicit and implicit customer needs and expectations.
The Quality Policy is therefore based on the following principles:
- obtaining customer satisfaction;
- staff awareness of their role;
- continuous growth of all human resources of the organization;
- continuous improvement of the efficiency of the organization;
- improvement of the organization’s performance in terms of safety in the workplace;
- continuous improvement of the QMS applied and its compliance with the context of the organization and with the reference standard (UNI EN ISO 9001:2015).
In order to verify the achievement of the stated objectives, the Management defines, in the annual IMPROVEMENT PLAN, performance indexes and targets, directly correlated to the management parameters deemed significant.
These indices make it possible to make the degree of achievement of the objectives for Quality measurable during the Management Review. Furthermore, during the Review, the Management can redefine the objectives assigned and assign new ones. In this case the new objectives will be disseminated to all levels of the organization.
The Management therefore requires from all personnel the constant, correct and documented application of the QMS implemented and that the same personnel provide the Management Representative with all necessary support to verify the validity as well as update and improve the QMS, conveying the feedback information deriving from the analysis of the results achieved and of elements collected from customers/clients.
Davide Matteo Atzori